Iberdrola Anomalies App: productivity in the energy sector through user experience and integration capabilities
- Digital product and service
- Web applications / WebApps
- Apps
- Process digitisation
- Service design
- Strategy
- Customer platforms
- User experience
We created a mobile app for Iberdrola that optimises efficiency in reporting and managing anomalies thanks to the digitisation of its processes. A participatory project, focused from its inception on responding to the needs of users: field operators, management team and quality personnel.
The electricity distribution company is committed to improving its internal reporting and anomaly management processes and facilitating the work of the company's technical staff. Together with our technology partner Irontec, we have created a tool that allows anomalies to be reported in the field in an agile and simplified manner, as well as a web app to monitor and deal with them throughout their entire life cycle.
Optimisation and efficiency through process digitisation
Iberdrola regularly reviews its facilities and electrical networks. We work alongside the Irontec team, advanced technological engineering, to optimise this process, which was previously manual, with an app that is integrated into the daily work of the company's employees. This allows us to achieve agility and efficiency, as well as data traceability throughout the entire life cycle.
Speed, reliability and agility in processes
We improved work processes by creating an app aimed at people working in the field. An easy-to-use tool that allows them to report anomalies in real time through a guided process and providing visual information in extreme conditions.
In addition, to provide statistical information on the data recorded, we created a website that, originally designed for purely informational and information consumption purposes, has evolved to incorporate different functionalities. By enabling data traceability monitoring and anomaly management throughout the entire life cycle, it has become a new daily work tool within the company.
Creative thinking methodology from the definition stage
In order to create a useful work tool and respond to users' needs, we use Design Thinking creative thinking methodologies, which aim to generate solutions based on problems identified within a specific framework. To do this, we create a focus group and involve them in defining the tool through various collaborative work dynamics. This allows us to understand their day-to-day lives, what they need and what they expect from the tool. The results obtained become the basis on which we define and design a functional mobile application, capable of streamlining and improving their daily work experience.
Visual, simple and intuitive: the perfect tool
GIAPP is a tool for reporting, tracking, and managing anomalies, designed for officers working in the field, so they can create, process, and close anomalies.
Through a user-centred design, we optimise the experience by responding to real needs in the context of use. This way, anomalies can be reported visually, simply and intuitively from the app in extreme working conditions, underground, suspended from lampposts or from a helicopter.
GIAPP allows anomalies to be reported through geolocation and NFC chip reading. In addition, it is designed to accompany and guide the user throughout the process through a simple and agile process to complete. To improve the user experience, it offers feedback messages and carefully crafted motion.
Evolution and new challenges
The app is native and developed for work caterpillars running on the Android operating system. In addition, it is integrated with external tools and technologies that allow for the implementation of functionalities, ensuring the scalability of the product to respond to new needs detected after the launch of the pilot project and the tests carried out with the tool.
The project is evolving and new functionalities are being incorporated to respond to other types of tasks that users have to perform in their day-to-day work, such as regulatory reviews and the handling of anomalies with associated work orders.
Creamos herramientas de trabajo
Alongside the application, we designed and developed a web app to monitor anomalies collected in the field and track them.
The scalability and traceability of this project has made it possible to evolve what was initially a website designed solely for information consumption into a tool for reporting, tracking and managing anomalies, aimed at both supervisors and managers, which allows anomalies to be created and their life cycle to be monitored until they are resolved or cancelled.
We are thus providing a new tool for Iberdrola's day-to-day work thanks to a web app that responds to the different profiles of users and facilitates and simplifies their work, adapting to multiple devices.
Developed in Angular and using material design, the website is designed to be used in the office, but adapts to different devices.
All the information at your fingertips
Iberdrola employees throughout Spain are already using both tools. As part of our commitment to raising awareness of their features, improving incident management and providing a training base, we have developed a manual in Gatsby that is kept up to date as new features are added to the tools designed. This way, any new employee joining Iberdrola can learn how to use the tool on their own and consult any questions they may have about its operation.
- Frontend AppKotlin
- Frontend WebAppAngular
- BackendSymfony
- IntegrationSAP
The project in numbers
Credits
- Nagore Frias
- Lorea Citores
- Anaitz Cid
- Iberdrola