The electricity distribution company is committed to improving its internal processes for reporting and managing anomalies and facilitating the work of the company's technical staff. Together with our technological partner Irontec, we created a tool that allows you to report anomalies in the field in an agile and simplified way and a webapp to monitor and treat them throughout their entire life cycle.
Iberdrola periodically carries out a review of its electrical installations and networks. We work together with the Irontec team, advanced technological engineering, in optimizing this process, until then manual, with an App that integrates into the day-to-day of the company's workers. In this way, we achieve agility and efficiency, also achieving data traceability throughout the entire life cycle.
In order to create a useful work tool and respond to the needs of users, we use Design Thinking creative thinking methodologies, whose objective is to generate solutions according to problems detected in a certain framework. To do this, we created a focus group and involved them in the definition of the tool through different joint work dynamics. This allows us to understand what their day-to-day is like, what they need and what they expect from the tool. The results obtained become the basis on which we define and design a functional mobile application, capable of streamlining and improving your daily work experience.
GIAPP is the anomaly reporting, monitoring and management tool, aimed at officers working in the field, so that they can create, treat and close anomalies.
Through a user-focused design, we optimize the experience by responding to the real needs in their context of use. In this way, anomalies can be reported from the application in a visual, simple and intuitive way in extreme working conditions, in underground areas, suspended from light poles or from a helicopter.
GIAPP allows anomalies to be reported through geolocation and the reading of NFC chips. In addition, it is designed to accompany and guide the person throughout the process through a simple and agile process to complete. To improve the user experience, it offers feedback messages and a motion with attention to detail.